Frequently Asked Questions

1. 1Go To Momo App.
2. 2Tap on International airtime and gift card.
3. 3Browse the available gift cards on the home screen.
4. 4Toggle the categories to view your preferred brands.
5. 5Select your choice of gift card.
6. 6If you are unable to find a gift card from the top vouchers displayed on the screen, type the voucher brand name on the search bar.
7. 7Select the voucher to navigate to the buy now screen.
8. 8Follow the prompts on the screen to input the amount, country, and recipient, etc.
9. 9Some brands may deliver the voucher via email, and this may require you to provide your email address.
10. 10Select Continue to proceed to make payment.

Vouchers may be delivered via SMS or email depending on the information provided during purchase.

The validity period varies per brand. Please see the brand's terms and conditions before purchase.

The validity information of the voucher is delivered alongside the voucher details.

Yes. This is usually included in the instructions voucher details.

Different brands and stores specify where vouchers can be applied. Please read the terms and conditions or visit your local stores.

It depends. Vouchers can be redeemed online or in physical stores based on the brand's redemption process.

This depends on the terms and conditions of the brand as some may allow for refunds and others may not.

Please reach out to the brand.

Vouchers cannot be split but can be redeemed whole depending on the brand.

Expired vouchers cannot be redeemed.

Unfortunately, no, vouchers are customized and delivered by the brands.

1. 1Go to MPesa App.
2. 2Click on digital products.
3. 3Browse the available vouchers on the home screen.
4. 4Toggle the categories to view either African countries or global vouchers.
5. 5Select your choice of voucher.
6. 6If you are unable to find a voucher from the top vouchers displayed on the screen, type the voucher brand name on the search bar.
7. 7Select the voucher to navigate to the buy now screen.
8. 8Follow the prompts on the screen to input the amount, country, and recipient details.
9. 9Some brands may deliver the voucher via email, and this may require you to provide your email address.
10. 10Select Continue to proceed to make payment.

You can also purchase the voucher to your email address and share it with your loved ones.

Global Duka also have functionality to show your voucher details on app and download receipts which can be shared via WhatsApp or other social media channels.

Also known as an e-gift, or virtual gift card, an e-voucher is an electronic voucher, an electronic version of a gift voucher, that is typically delivered to a customer via SMS or email, sometimes with a personalised and branded message. E-vouchers can be redeemed either online using a specific code, or in store.

International e-voucher is a revolutionary service of buying e-gift card for a location outside of your country. If you have anyone living outside of Nigeria and would like to give them a small gesture of love and appreciation, international e-voucher is the answer. Using this voucher, your loved ones would be able to get necessities from the purchased brand.

Yes, you can send e-vouchers to anybody irrespective of their location. Once you receive e-voucher details, securely share them with your loved one via SMS, WhatsApp, or any other communication channel.

You can buy and send e-vouchers via Global Duka by opening the Mpesa app and look for lifestyle and subscription services.

The receiver will get an in-app notification and an email confirming the completion of the transactions and the voucher details.

The redeemable voucher codes last for a year or more depending on the selected brand.

Some international brands are Amazon, Apple, Playstation, Netflix, Spotify and others.

Global Duka via MPesa is now giving you the opportunity to buy international vouchers like USA Apple, UK Amazon, UAE Shein, using your Naira. Meaning you do not need to worry about sending money to your loved ones, instead you can buy them international brands in Kenyan Shillings.

You can pay for the e-voucher service through your Mpesa wallet. Make sure to have enough funds during the purchase.

After purchasing your preferred e-Voucher on Global Duka and completing your online shopping, you’ll need a reliable shipping partner to deliver your items to Kenya. Many shipping companies make this process seamless by providing you with a delivery address in the country where you made your purchase. Here’s how it works:

1. 1Shop Online – Purchase your items on international websites and use the address provided by your chosen shipping company as the delivery destination.
2. 2Shipping to Kenya – Once your items are delivered to the shipper’s address, the company will handle the logistics to safely transport your goods to Kenya.
3. 3Pick Up or Delivery – After the goods arrive in Kenya, you can either pick them up from the shipper’s local office or have them delivered to your location (depending on the service).

Here are some recommended shipping companies for your convenience:

• Aquantuo. Ships from: UAE, UK, USA, China, Nigeria
• Salihiya Cargo. Ships from: UK, USA, UAE, Germany
• Something Random. Ships from: UK, USA
• DHL. Ships from: UAE, UK, USA, China, Turkey
• Tekwise. Ships from: China

Choose the shipper that best suits your location and needs to ensure your goods arrive in Kenya safely and efficiently.

Disclaimer: Please note that neither Global Duka nor Sochitel are responsible for the shipping, handling, or delivery of goods. Customers are advised to liaise directly with their chosen shipping provider for all logistics and inquiries.